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The Solution

MIRTUSZ is a modular system that can be flexibly aligned with the needs of various public utility suppliers. The following modules can be organically integrated into the company’s IT environment, and therefore the system can closely work together with the enterprise resource planning (ERP), network management (GIS), car tracking and operations management (SCADA) systems.

Customer service module
It allows the registration, handling and forwarding of technical reports received by the customer service offices via different channels to the competent work managers of the respective areas.

  • The services of the module can be accessed via a simple web browser.
  • It can be also displayed as integrated in the ERP customer service system.
  • Its services assist the administrators to handle reports quickly and efficiently.
  • Working together with the ERP and GIS systems, it allows the identification of the network locations of the customers, and thereby
    » scheduling with respect to the currently available field technician capacities, or
    » the provision of information to customers in relation to troubleshooting operations in progress, as well as the expected time of the resumption of services.

Central work management module
It encompasses the fundamental functions of work management and execution. Its key tasks cover the issuance, supervision and accounting of the various works to be performed in the network. It also offers support for the management of personnel and tangible resources:

  • Therefore – even in cooperation with the HR systems – it helps the setting up of field technician teams, the record-keeping of their work schedules, and supervises the work of the currently available technician teams.
  • With the use of the GIS systems, the current network image can be displayed together with the places of the works in progress and planned, as well as the actual positions of the managed vehicles on the map.
  • In integration with the assets record-keeping and warehouse management systems, there is an option to handle the spare parts in a closed, electronic system from purchasing until scrapping.
  • In case of integration with the vehicle tracking system, it can keep the data of vehicles up-to-date, and is able to reconcile the mileage information to be allocated to the works in between the two systems.
  • It is designed to produce and manage the register of work hours and accounts information supporting the management of wages and work hours at any actual time.


All these functions enable the quick, flexible and cost-efficient scheduling and management of operating, maintenance and troubleshooting tasks.

Automatic resource allocation module
When it is used, the process of the issuance of works becomes fully automated in most of the cases. The module fully automatically performs the scheduling of works, the selection of the necessary resources and work ordering, as well as the issuance of the electronic work sheets to field technicians. By minimizing traveling times, downtimes and delays, it supports efficient resource management. Tasks are allocated by optimizing the performance functions that can be parameter in view of the company’s priorities. There is an option to properly consider the due dates of works, their importance, lengths, geographic situations, as well as the expertise, available supplies and tools needed for the completion of any given task.
With the use of periodically executed optimization, the works are continuously rescheduled, and therefore any prolongation of the durations of works, unexpected incidents occurring in the meantime, quick elimination of operating failures can be managed, too.

Mobile workforce module (mWFM)
In parallel to the introduction of the MIRTUSZ system, onsite workers can also be provided with mobile devices. The user interface of the module has been designed with respect to the special requirements of onsite applications: it uses large icons and touch screen to help the job. The workplaces use mobile network connections to communicate with the main server.
The field technicians use their mobile devices to report completed works, essential information relating to jobs, consumed materials, the expended working time towards the accounting of costs and vehicle mileages. Using this information, cost accounting can be performed in the form of a closed and completely safe process. In possession of a mobile device, the field technician has onsite access to the entire technical database of the network records, while the field technician can also contribute to the correction of any inaccuracy in the GIS system by entering his own GPS coordinates.


As the field technician teams have logged onto their own shifts via the onsite mobile devices, tasks are automatically assigned to them from the central system. Time stamps indicate the acceptance of works, arrival at the sites, the start of work, or alternatively its suspension or completion. The works are closed by entering the necessary data. With respect to the completed works and any troubleshooting task that has become necessary extraordinarily, the automated resource allocation system redesigns the issuance of works from time to time.

The onsite device can be an appliance with design for industrial use, one with a touch screen or a completely regular tablet. The mobile MIRTUSZ application offers several additional functions that broadly assist the onsite work of field technicians. For instance, the work protection regulations needed for their work can be viewed via various multimedia interfaces alongside technological instructions, technical descriptions and other training materials. There is an option to make image and sound recordings at the sites, take video shots, e.g. in order to document failures and other problems, or inform other technicians. Besides, there is an option to enter routes to objects that are difficult to access, and share them via the system.

Integrated mobile GIS application
Similarly, the mobile GIS application is a technical record-keeping system for onsite mobile devices, and as such it is adapted to special onsite circumstances with simple handling options without a mouse or keyboard, a transparent interface and multipurpose map-based background support.
The module can also function as an independent application, but the most efficiently it can be used in integration with the mobile version of MIRTUSZ.
When started from the mobile MIRTUSZ, it automatically displays the technical network in the environment of the location of the failure. The fundamental graphic functions (zoom-in and zoom-out, relocation, etc.) can be operated with simple moves of the finger, while it is possible to retrieve forms, highlight supply routes and supply districts, launch searches for postal addresses or objects.
Orientation is supported by various basic maps, such as:

  • original basic map of technical records,
  • tourist map,
  • Google map,
  • Google street view,
  • Google satellite map.


With the use of the mobile GIS, technicians can have access to all the necessary information even at the sites, and therefore the speed, the quality and safety of their work significantly improve.

Operations management module
It enables the integration of MIRTUSZ and the operations management system (SCADA). The services of the systems are displayed on a uniform user interface. Accessible to the operations managers, the MIRTUSZ services are associated with requests for and the management of the quick interventions of field technicians in the case of operating failures. In this way, the direct work management of the field technician teams requested for operating failures is transferred to the operations managers. Beyond the normal working hours, the data of the on-duty technicians and work managers can be displayed in the module.

Business intelligence module
The reporting module relies on the databases of the MIRTUSZ System and other, connected systems to provide reports, statements and statistics compiled in view of the company’s related demands. The module is implemented with ORACLE BI, and therefore its services can be accessed via a simple web-based interface, a browser. The scope of reports, statements, statistics can be broadened as demanded.

WPC module
The Wide Partner Cooperation module has been developed for such public utility providers that rely on external partner companies to perform the technical maintenance of networks, but want to issue works via the MIRTUSZ system.
For this purpose, a new web-based module that is accessible via the Internet has been designed, and is accessible from both the offices of the partners and the mobile devices of their technicians. The application consists of three submodules:

  • one to enable colleagues who handle partners to issue and control works
  • the second allows partner companies to manage the work of their own technicians
  • via the third submodule, partner technicians can receive and then report the tasks they are to complete.

The system registers the key data of the partner agreements (work type, spatial and time limits, unit prices, etc.). These types of data are used by the program to automatically assign works to be completed – with the help of a weighting algorithm – so that works are always allocated to the individual partners that can perform them in the best and more efficient manner.
Partners are able to notify consumers of the expected date of the completion of work via their own interfaces. If in connection with the notified work the consumer wants to make a specific appointment, the customer services can freely offer appointments from all the available capacities. If for the requested time the given partner does not have free capacities, the work can be assigned to another partner.